Frequently asked questions

When will my order be delivered?

We ship only in the North East of England, we aim to deliver next day if items are in stock. If items are not in stock or special items we will call you to inform you when your delivery will be made.

Can I Return my product?

Items can be returned within 30 days of purchase if goods are in a saleable condition the way they were sold. Proof of purchase must be provided

What can I do if my item (or part of it) is damaged?

Claims for Damaged must be reported within 48 hours of receipt of goods.

Send us a message!

Contact form

© 2026 Ashley Timber Ltd, Powered by Shopify